Privacy Policy

Background

We (Ultra Corp LTD, registered no. 16215840) understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

This website is operated by Ultra Corp LTD, a company registered in England and Wales (company number 16215840). Registered office: Burton Varley Ltd Suite 3, 2nd Floor, Didsbury Hse, 748-754 Wilmslow Road, Manchester, England, M20 2DW. Ultra Corp LTD is registered with the Information Commissioner's Office (ICO) as a data controller under registration number ZC089121.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

• "Account" means an account required to access and/or use certain areas and features of our site;
• "Cookie" means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site;
• "Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
• "Personal Data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data.

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. Your Rights

Under UK GDPR, you have the following rights:

• The right to be informed about our collection and use of personal data
• The right of access to the personal data we hold about you
• The right to rectification if any personal data we hold about you is inaccurate or incomplete
• The right to be forgotten — i.e. the right to ask us to delete any personal data we hold about you
• The right to restrict the processing of your personal data
• The right to data portability
• The right to object to us using your personal data for particular purposes
• Rights with respect to automated decision making and profiling

You have the right to object at any time to your personal data being used for direct marketing. Where you object, we will stop using your personal data for direct marketing purposes.

4. What Data Do We Collect?

Personal data will primarily be collected from you directly. We may collect the following information:

• Full name (including any previous names)
• Date of birth
• National Insurance number
• Email address
• Telephone number
• Current and previous addresses
• Identity documents (e.g. passport, birth certificate, proof of address) you choose to upload
• Electronic signature
• IP address
• Web browser type and version
• Operating system

5. How Do We Use Your Data?

Personal data about our customers is an important part of our business and we shall only use your personal data for the following purposes and shall not keep such personal data longer than is necessary to fulfil these purposes:

• Submitting Data Subject Access Requests (DSARs) to financial institutions on your behalf to locate your Child Trust Fund
• Liaising with CTF providers regarding your claim
• Providing and managing your account
• Providing and managing your access to our site and dashboard
• Communicating with you about your claim status
• Processing subscription payments
• Replying to messages from you
• Complying with legal obligations

We may also use your personal data to contact you with service updates and information relevant to your claim. You can opt out of receiving marketing communications at any time by contacting us directly.

6. Data Sharing

We may share your personal data with:

• Financial Institutions: Banks and fund providers holding Child Trust Funds, as necessary to locate your fund via DSARs
• HMRC: If required to verify Child Trust Fund information
• Service Providers: Third parties who assist us in operating our service (e.g. payment processors, hosting providers)
• Legal Authorities: If required by law or to protect our rights

Where we share personal data with third parties, we will only do so where necessary to deliver our services and in compliance with data protection legislation.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure servers, and access controls.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically for 6 years after the completion of our services to comply with legal and regulatory requirements, after which it is securely deleted or irreversibly anonymised.

9. Our Use of Cookies

Our site may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and improve our services.

Before cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our site may not function fully or as intended. For more details, please see our Cookie Policy.

10. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@ctfclaims.com

You can also contact the Information Commissioner's Office (ICO) if you have concerns about how we handle your data.

Ultra Corp LTD. Registered office: Burton Varley Ltd Suite 3, 2nd Floor, Didsbury Hse, 748-754 Wilmslow Road, Manchester, England, M20 2DW. Company number 16215840. ICO registration number ZC089121.